User Support Specialist

Location: Amherst, NY

Frontier Science, a Data Management Center participating in large medical research projects, is looking for a self-driven individual to join our User Support department.

Primary duties:

  • Interact with medical professionals, both domestic and international, to provide assistance with our various computing systems
  • Web-based remote software support

Required Qualifications:

  • Strong written skills
  • Ability to work in a team environment
  • Ability to manage workflow independently
  • Attention to detail
  • Flexible work schedule


A Bachelor's degree is preferred. We welcome degrees of various backgrounds. While technical support experience is preferred, this is not a traditional IT position and does not perform hands-on hardware support.

This position involves frequent correspondence with our collaborators, so strong written communication skills are a must. Please submit a brief (250-500 words) writing sample that explains why you would be a good fit for this position as part of your application. This writing sample is required to be considered for this position.

This position will be based out of our Amherst, NY office, but consideration will be made for a full time remote candidate.

Applications will be received through the ADP Workforce Now Career Center using the following link: ADP Workforce Now Frontier Science Career Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.