User Support Specialist

Location: Amherst, NY

Frontier Science, a Data Management Center participating in large medical research projects, is looking for a self-driven individual to join our User Support department.

Primary duties:

  • Interact with medical professionals, both domestic and international, to provide assistance with our various computing systems
  • Management of user accounts
  • Web-based remote software support.


  • Strong written skills
  • Ability to work in a team environment
  • Ability to manage workflow independently
  • Attention to detail.

Education: A Bachelor's degree is preferred. We welcome degrees of various backgrounds. While technical support experience is preferred, this is not a traditional IT position and does not perform hands-on hardware support.

Starting salary is $38,000 with an excellent package of fringe benefits. After an initial 6 month training period in the office, the shift will be 4pm - 12am remotely.

Because this position involves frequent correspondence with our collaborators, strong written communication skills are a must. Please submit a brief (250-500 words) writing sample that explains why you would be a good fit for this position.

Submit resumesand writing sample to and include USR20190411 in the subject line.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.