User Support Specialist

Location: Amherst, NY

Frontier Science, a Data Management Center participating in large medical research projects, is looking for a self-driven individual to join our User Support department.

Primary Duties:

  • Interact with medical professionals, both domestic and international, to provide assistance with our various computing systems
  • Web-based remote software support


  • Strong writing skills
  • Ability to work in a team environment
  • Ability to manage workflow independently
  • Attention to detail
  • Flexible work schedule


A Bachelor's degree is preferred. We welcome degrees of various backgrounds. While technical support experience is preferred, this is not a traditional IT position and does not perform hands-on hardware support.

Starting salary is $38,000 with an excellent package of fringe benefits.

Because this position involves frequent correspondence with our collaborators, strong written communication skills are a must. Please submit a brief (250-500 words) writing sample that explains why you would be a good fit for this position.

Submit resume and writing sample to and include USR20200122 in the subject line.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.